Returns & Exchanges

At PDSA Pet Store, we want you and your pet to be completely satisfied with your fashion purchases. If a size isn't right or a style doesn't suit, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the products are free of pet hair and signs of wear.

3

Label and Ship

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

4

Refund Processing

Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing